CX Agent (Global Startup Winner)

CX Agent (Global Startup Winner)

Challenge

Challenge

Businesses today face overwhelming communication volumes, rising customer expectations, and the need to manage both sales and post-sale interactions efficiently. Traditional chatbots often fail to deliver, offering generic and fragmented experiences that frustrate customers and limit growth. Our solution replaces outdated chatbot logic with intelligent AI agents that integrate directly with company systems.

Year

2024

Industry

Customer Support

Scope of work

/

Customer Service

/

Customer Experience

/

Customer Support

/

AI Product

Timeline

Challenge

Businesses today face overwhelming communication volumes, rising customer expectations, and the need to manage both sales and post-sale interactions efficiently. Traditional chatbots often fail to deliver, offering generic and fragmented experiences that frustrate customers and limit growth. Our solution replaces outdated chatbot logic with intelligent AI agents that integrate directly with company systems.

Year

2024

Industry

Customer Support

Scope of work

/

Customer Service

/

Customer Experience

/

Customer Support

/

AI Product

Timeline

Solution

Solution

Solution

A collaborative network of autonomous agents that operate 24/7, designed to deliver natural, personalized, and scalable customer interactions.

Our platform provides a network of AI agents that help businesses sell more, resolve customer support issues, and manage post-sale needs seamlessly. These agents connect directly with company systems—CRM, data warehouses, documentation, and workflows—to provide personalized, omnichannel support across chat, voice, and digital channels. By collaborating internally, the agents deliver consistent, efficient, and human-like interactions that improve customer satisfaction while boosting business results.

Global Winner

Global Winner

Global Winner

We are opening our first seed round to accelerate growth of our award-winning AI platform, backed by traction and early client adoption.

In 2025, our solution was recognized on the global stage: Luna was named the winner of the Santander X Global Challenge | New Era of Customer Experience, chosen from over 900 startups across 11 countries. Announced at the Mobile World Congress in Barcelona, this award—granted by Santander, Telefónica, and the Oxentia Foundation—highlights our unique approach to AI-powered automation that manages high volumes of inquiries while maintaining a user-centered experience.

Have a project in mind?

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© 2021 Lumen Lab®

Let’s talk.

Tell us about your project—whether you need a discovery call, custom development, strategic consultancy, or you're interested in one of our AI Products.

Quick response.

If you’re ready to create and collaborate, we’d love to hear from you. We'll get back to you shortly.

Clear next steps.

After the initial meeting, we’ll provide you with a detailed plan, budget and timeline.

Founder

at Lumen®

Lara Gonzalez

Have a project in mind?

By submitting, you agree to our Terms and Privacy Policy.

Let’s talk.

Tell us about your project—whether you need a discovery call, custom development, strategic consultancy, or you're interested in one of our AI Products.

Quick response.

If you’re ready to create and collaborate, we’d love to hear from you. We'll get back to you shortly.

Clear next steps.

After the initial meeting, we’ll provide you with a detailed plan, budget and timeline.

Founder

at Lumen®

Lara Gonzalez

Have a project in mind?

By submitting, you agree to our Terms and Privacy Policy.

© 2021 Lumen Lab®

Let’s talk.

Tell us about your project—whether you need a discovery call, custom development, strategic consultancy, or you're interested in one of our AI Products.

Quick response.

If you’re ready to create and collaborate, we’d love to hear from you. We'll get back to you shortly.

Clear next steps.

After the initial meeting, we’ll provide you with a detailed plan, budget and timeline.

Founder

at Lumen®

Lara Gonzalez